This and example of how the problem of noisy drafty hotel windows was resolved.
The Commonwealth strives for excellence in customer service, so when they began to get complaints they took it seriously. Patrons were upset about the consistent intrusion of noise from the street, even though there was no way for the hotel to control the factors. Wanting to solve the issue but not sure how, The Commonwealth Hotel found the perfect solution.
“We used to get negative reviews online because of the noise issues. That was a critical problem because our online presence is always going to be huge. Since we have relaunched the hotel we have not had any negative online reviews about the outside noise,” says General Manager Christina Norton.
The Commonwealth strives for excellence in customer service, so when they began to get complaints they took it seriously. Patrons were upset about the consistent intrusion of noise from the street, even though there was no way for the hotel to control the factors. Wanting to solve the issue but not sure how, The Commonwealth Hotel found the perfect solution.
“We used to get negative reviews online because of the noise issues. That was a critical problem because our online presence is always going to be huge. Since we have relaunched the hotel we have not had any negative online reviews about the outside noise,” says General Manager Christina Norton.